Refund Policy

Transparent and equitable refund provisions for your assurance

Overview

At BrightHarborBay, we recognize that situations may fluctuate, and we are committed to providing straightforward and transparent refund protocols. This policy details the guidelines under which refunds are granted for yacht charter services.

Examine this policy meticulously before finalizing a reservation. By confirming a charter with BrightHarborBay, you are consenting to these refund stipulations.

Standard Cancellation and Refund Timeline

More than 72 Hours Before Charter

100% Refund

Eligible for: Total refund minus service charges

Processing Duration: 5-7 business days

Service Charge: €50 for credit card transactions

Prerequisites: Must be requested formally via email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total charter expense

Processing Duration: 7-10 business days

Service Charge: €25 deducted from the refund amount

Prerequisites: Legitimate cause needed; administration fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: Refund not available

Exception: Emergency situations may be considered individually

Option: Offer of charter credit at discretion of management

Prerequisites: Supporting evidence required for emergencies

Weather-Related Cancellations

Our Commitment to Safety

Your security is our utmost concern. Should the weather pose a threat to safe charter operations as determined by our qualified captain, we present flexible alternatives:

  • Complete Refund: If rescheduling isn't an option, a full refund will be issued
  • Change of Date: Transfer your booking to an upcoming available slot without any extra charge
  • Charter Credit: A credit notice valid for one year from the original booking date

Assessment of Weather Conditions

We base our weather assessment on:

  • Study of wind velocity and trajectory
  • Analysis of wave size and ocean conditions
  • Projections for visibility and rainfall
  • Notices and alerts from maritime authorities
  • Safety evaluation by a professional captain

Decision Timing: Determinations regarding weather-induced cancellations are made at least 4 hours ahead of the scheduled departure.

Medical Emergency Refunds

Extenuating Circumstances

We comprehend that unforeseen medical urgencies can arise. The ensuing instances may merit special dispensation:

  • Sudden affliction or harm necessitating hospital care
  • A death within the close family circle
  • Impromptu military service or call to active duty
  • Judicial summons or mandatory jury service
  • Natural disasters impacting travel arrangements

Documentation Necessities

For handling emergency refund claims, please present:

  • A medical statement or hospital records
  • Mortality certificate (if relevant)
  • Formal military directives
  • Legal summons or notice of jury responsibility
  • Travel advisories or state of emergency proclamations

Procedure: Emergency reimbursement claims are settled within 3-5 business days upon submission of adequate documentation.

Operational Cancellations

Mechanical Failures

If the vessel assigned to you suffers from unresolvable mechanical issues:

  • Substitute Vessel: We will endeavor to provide an equivalent alternative
  • Full Reimbursement: In the absence of a suitable replacement
  • Partial Refund: If the alternate vessel differs in cost
  • Compensation: Additional recompensation might be extended for the inconvenience

Crew Unavailability

On rare occasions when certified crew is scarce:

  • An alternate crew will be sought where feasible
  • Complete reimbursement if the charter is non-executable
  • Rebooking at no supplementary cost

Refund Processing

Refund Via Original Payment Methods

Refunds will be made through the same channel as the original payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processed Fee Structure

Fee for Credit Card Cancellations

€50 for bookings terminated more than 72 hours ahead

Bank Transfer Service Charge

€25 for all reimbursements via bank transfer

International Transaction Cost

Extra charges may be incurred for transactions across borders

Charter Credit Options

Ocassions for Issuing Credits

In specific situations, rather than refunds, we may offer charter credits:

  • Late cancellation instances (under 24 hours)
  • Charter cancellations due to adverse weather
  • Voluntary requests to change the booking
  • Disturbances in operations

Credit Conditions

  • Effective Period: 12 months from the date of issue
  • Non-transferable: Cannot be switched to another individual
  • Amount: Corresponds to the entire value of the charter sans administrative charges
  • Utilization: Applicable towards any available yacht charters
  • Expiry: There will be no extensions past the 12 months

Refunds for Partial Services

Disruptions During the Service

If your charter experience is interrupted or curtailed owing to factors under our control:

  • Reimbursement commensurate with the unused portion
  • Credit for a future equivalent-value yacht charter
  • Complimentary perks or service upgrades

Disturbances Caused by the Guests

In cases where a charter must be prematurely ceased due to guest issues or breaches of safety protocols:

  • No reimbursement for the undeployed time
  • Fulfilment of the entire payment is required
  • Incidental charges may be levied

Handling Disputes

Shall there be a discrepancy with any refund verdict, you have the option to:

  • Seek a reappraisal by our executive team
  • Introduce further evidence or documentation
  • Consult consumer protection bodies
  • Explore any jurisprudential options provided by law

Refund Request Procedure

Initial Step: Reach Out

Propose your refund appeal through:

Second Step: Submission of Details

Enclose the ensuing specifics in your correspondence:

  • Confirmation code for your booking
  • Scheduled date and time of the charter
  • Cancellation cause
  • Any supporting credentials (as needed)
  • Desired method of refund

Final Phase: Assessment and Implementation

Our staff will acknowledge receipt of your petition within a day, match it against the stated policy, reach a verdict within two days, and carry out approved reimbursements as per the outlined durations.

Significant Notations

  • All demands for refunds must be submitted in written form
  • Refunds are handled in €, irrespective of the originally used currency for payment
  • Acquisition of travel insurance is highly advised
  • The mentioned policy is subject to revisions after a thirty-day notification
  • Reimbursements oblige adherence to tax laws and regulations

Contact Particulars

For inquiries related to refunds or to initiate a refund request:

Refunds Department
BrightHarborBay Marine Services Ltd.
Porto Montenegro
Tivat 85320
Montenegro

Phone: +382 32 660 900
Email: [email protected]
Business Hours: Monday to Friday, from 9:00 AM to 5:00 PM

Last Revision Date: August 26, 2027

We designed this refund procedure to be equitable and clear-cut. We urge you to go over these conditions thoroughly prior to booking and feel free to reach out with any questions.